Returns & Refunds Policy

Last updated: July 26, 2026

At DreamView, we want you to have a positive experience with your purchase. If you are not satisfied with your order or experience an issue with your product, please contact us so we can review your case and determine the appropriate solution.

This Returns & Refunds Policy applies to purchases made through our online store and is subject to any mandatory consumer protection rights that may apply to you under the laws of your country or region.

30-Day Return Policy

You have 30 days from the date you receive your order to contact us and request a return.

To be eligible for a return, the product must be returned in reasonable condition, with all accessories and components originally included with the order. When possible, the original packaging should also be included.

We may not accept a return if the product has been significantly damaged, intentionally altered, modified, or damaged as a result of misuse, improper handling, accidents, or causes unrelated to a product defect.

To request a return, please contact us at:

dreamvision.us@gmail.com

Please include your order number and a brief description of the reason for your return. Depending on the circumstances, we may request photographs or videos of the product to evaluate your request.

Do not send your order back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.

If your return request is approved, we will provide you with instructions regarding where and how to return the product.

Return Shipping Costs

Unless otherwise required by applicable law, return shipping costs are generally the responsibility of the customer when the return is requested due to a change of mind, personal preference, or other reason unrelated to a defective, damaged, or incorrect item.

If your product arrives damaged, defective, or you receive an incorrect item, please contact us before returning the product. If the issue is confirmed to be our responsibility, we will determine the appropriate resolution in accordance with applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or if you receive an item different from the one you ordered, please contact us at dreamvision.us@gmail.com as soon as reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the problem, if requested.

We will review the information provided and determine the appropriate solution. Depending on the circumstances and applicable law, this may include a replacement, repair, refund, or another appropriate remedy.

90-Day Limited Warranty

In addition to our 30-day return policy, certain products may qualify for coverage under our 90-Day Limited Warranty.

This limited warranty applies only to eligible manufacturing defects that affect the normal functionality of the product and that are reported within 90 days from the date the product was delivered.

All warranty claims are subject to review and verification.

The 90-Day Limited Warranty does not cover issues resulting from:

• Accidental damage.

• Drops, impacts, or physical damage.

• Misuse or improper use.

• Failure to follow the product's instructions.

• Unauthorized modifications or alterations.

• Normal wear and tear.

• Damage caused by water or liquids, unless the product is specifically designed to be water-resistant or waterproof.

• Improper storage or handling.

• Damage caused by power surges or incompatible power sources.

• Cosmetic damage that does not affect the product's functionality.

• Any other damage caused by circumstances unrelated to a manufacturing defect.

To request service under the 90-Day Limited Warranty, contact us at dreamvision.us@gmail.com with your order number and a detailed description of the issue.

We may request photographs or videos to evaluate the claim.

If your warranty claim is approved, we may, where permitted by applicable law, provide a replacement, repair, refund, or another appropriate solution.

The 90-Day Limited Warranty is separate from our 30-day return policy. The 90-day period does not constitute a 90-day unconditional return or refund period.

Non-Returnable Items

Certain products may not be eligible for return due to their nature or applicable legal requirements.

These may include:

• Products that have been personalized or custom-made specifically for the customer.

• Products that cannot be returned for health, hygiene, or safety reasons, where applicable.

• Gift cards or digital products, where applicable.

• Products that have been substantially damaged or altered after delivery due to customer misuse.

This section does not affect any mandatory rights you may have under applicable consumer protection laws.

Exchanges

If you wish to exchange your product for another item, please contact us at dreamvision.us@gmail.com before sending anything back.

Depending on product availability and the circumstances of your request, we may offer an exchange, replacement, or another appropriate solution.

In some cases, the fastest option may be to return the original item and place a new order.

Refunds

If your return or refund request is approved, we will process the refund to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

We will notify you once your refund has been approved.

Please allow up to 10 business days for us to process an approved refund. After the refund has been issued, your bank, credit card company, payment provider, or financial institution may require additional time to make the funds available in your account.

If you have not received your refund after the applicable processing period, please contact us at:

dreamvision.us@gmail.com

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at dreamvision.us@gmail.com.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. However, once an order has entered processing or has been shipped, cancellation may no longer be possible.

If cancellation is not possible, you may request a return in accordance with this policy and any applicable consumer protection laws.

International Orders and Customs

DreamView may ship orders internationally.

Customers are responsible for providing accurate shipping information and, where applicable, for any customs duties, import taxes, VAT, or other charges imposed by the destination country, unless otherwise stated at checkout or required by applicable law.

Delivery times may vary depending on the destination country, customs procedures, carrier delays, weather conditions, or other circumstances beyond our reasonable control.

Customs delays do not automatically qualify an order for a refund.

If an order is returned to us because the customer refused delivery, failed to provide accurate shipping information, failed to collect the package, or failed to pay applicable customs charges, any refund will be handled in accordance with applicable law and may be subject to deductions for shipping, return shipping, or other costs incurred by us.

Consumer Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or limit any mandatory consumer rights or legal remedies that cannot legally be excluded or limited under the laws applicable to your purchase.

Depending on your country or region, you may have additional rights regarding defective products, returns, refunds, cancellations, warranties, or other consumer protections.

Where applicable law provides you with rights that are more favorable than those described in this policy, those legal rights will apply.

Contact Us

If you have any questions about returns, refunds, exchanges, damaged or defective products, or warranty claims, please contact us:

Email: dreamvision.us@gmail.com

Store: DreamView