Shipping policy
Shipping Policy
Last Updated: July 26, 2026
Thank you for shopping with DreamVision. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below before placing your order.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, product launches, or holiday seasons, processing times may be slightly longer. If a significant delay occurs, we will notify you by email.
Shipping Times
Once your order has been shipped, estimated delivery is:
6–9 business days
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery may vary depending on your destination, customs clearance, local postal services, weather conditions, or other circumstances beyond our control.
Worldwide Shipping
We currently ship to most countries worldwide.
If we are unable to deliver to your location, you will be notified before your order is fulfilled.
Certain destinations may experience longer delivery times due to customs procedures or local carrier limitations.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available.
Tracking updates are provided directly by the shipping carrier and may take 24–72 hours to appear after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by your country's customs authorities.
These charges are not included in the purchase price or shipping cost unless explicitly stated at checkout.
Customers are solely responsible for paying any applicable customs or import fees.
Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
DreamVision is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If an order has not yet been shipped, please contact us as soon as possible and we will do our best to update your shipping information.
Lost, Delayed or Stolen Packages
Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.
DreamVision is not responsible for delays caused by shipping carriers, customs inspections, severe weather, transportation disruptions, or other events beyond our reasonable control.
If your package is confirmed lost by the carrier, please contact us and we will work with you to find an appropriate solution in accordance with our Refund Policy.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
Include your order number along with clear photographs of both the product and its packaging so we can investigate and assist you promptly.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
DreamVision